Actalent Corporate has an immediate opening for an Onboarding Associate at our Jacksonville, FL Corporate office!
Schedule:
- Internal | Permanent
- Full Time | Monday - Friday | 8:00 AM - 5:00 PM
- Hybrid | 4 days in-office, 1 day remote
Compensation / Benefits:
- Hourly Rate: $20.19 per hr ($42,000 annually)
- Bonus Potential: $333 monthly (up to $4,000 annually)
- Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days + 6 Holidays), Profit Sharing, etc.
Job Summary
The Onboarding Operations Associate ensures that our Consultants receive exceptional support during the post-offer screening process. This role involves coordinating with new hire consultants, clients, program offices, and alternative delivery teams to provide comprehensive onboarding assistance.
Key Responsibilities
Consultant Support and Communication
- Provide strong customer service in all interactions for a great consultant experience
- Manage an average of 25+ consultants and provide, at minimum, once daily updates on the onboarding status by noon local office time, including consultant calls and vendor follow-up.
- Interact with consultants to follow up on various onboarding requirements, ensuring customer satisfaction and timeliness to focus on speed to market onboarding
- Document all consultants' onboarding touchpoints and communicate updates in a timely manner (e.g., emails, phone calls, etc.) via shared onboarding platform (ACT)
New Hire Onboarding Process Management
- Receive and review onboarding triggers (New Hire Employee Status Forms and/or other forms) for accuracy and initiate onboarding within a 2-hour turnaround time.
- Validating new hire ESF accuracy and coaching field colleague partners if rejected
- Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associates, Recruiters, and Sales Teams as needed to proceed with the talent onboarding.
- Enter and manage the background and drug screening process for consultants, initiating screening within a 2-hour turnaround time.
- Ensure all pre-employment documents and requirements are executed as outlined by the client expectations in the CRG, Agreements, and National Accounts Page
- Participate and gain insights from weekly touchpoints with recruiting partners, attending meetings as needed for specialized hiring projects.
- Utilize technology and internal tools such as an integrated Appian Automated Candidate Tracker, various background vendors, drug screening vendors, Peoplesoft, Salesforce, Litmos, DocuSign, Microsoft Office (Excel, Outlook, Teams), Connected, Vendor Management Systems and Adobe.
Client and Team Engagement
- Submit new hire onboarding paperwork to our Client and Human Resources auditors, validating client and federal compliance processed correctly- including screenings, forms, and I9 validation.
- Ensure client employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with the Compliance Department.
- Engage in client meetings with the field team as needed for nuanced hiring projects and compliance updates.
- Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process.
- Support onboarding issue resolution, including working closely with the field office to communicate required activities needed.
- Process weekly compliance audits in adherence to client and federal regulations
- Contribute to center culture via DEI, creativity, and feedback rich environment.
- Comfortability changing operating rhythm with technology or process enhancements
- Execute life cycle consultant experience by collaborating with Business Support, T&E, and case resolution associate colleagues
Competencies
- Effective Communication:Demonstrates strong written and verbal communication skills, and the ability to interact effectively with diverse stakeholders.
- Detail-Oriented:Demonstrates attention to detail and the ability to prioritize while executing tasks and maintaining high organizational skills.
- Team Collaboration:Works well in a team-oriented environment that values fairness, openness, and feedback.
- Business Acumen: Thorough knowledge of the organization’s dynamics, key issues, and drivers
- Decision-Making:Strong decision-making abilities, especially in complex and dynamic situations.
- Technological Proficiency:Leverages technology effectively to streamline the onboarding process and enhance efficiency.
- Problem-Solving:Tackles complex issues and develops innovative, practical solutions.
- Adaptability:Embraces change proactively and adapts to new processes and technologies in a dynamic work environment.
Qualifications | Skills | Experience
- 2+ years in a customer service related position
- Associates degree or 2+ years in a customer service related position
- Preferred degree in Business, Communications, Psychology or Human Resources
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences talent services and workforce solutions brand in 2021.
Our Culture
The Actalent experience is one of high standards for professional and personal growth, integrity, and inclusivity. Everyone has ownership in the Actalent culture. We ask each member of our team to help us build our culture by:
- Bringing their best selves to work every day in terms of caring, competitive spirit and character
- Leading by example and working with purpose and pride
- Committing to fostering an inclusive and safe workplace where everyone can be their authentic selves
Our Commitment
Actalent is an equal opportunity employer. We understand the power of a diverse team, celebrate differences, and promote inclusive and accessible environments. To support our colleagues in being their authentic selves and give everyone opportunities for allyship, we offer a range of employee resource groups.
- Actalent PRIDE
- Empowered Women at Actalent
- BIPOC
- Military and First Responder
- Strong Voices (Bringing people of color together to successfully build relationships through mentorship and high performing partnerships)
Our Corporate Social Responsibility Strategic Partnerships
We form alliances with diversity related national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact on diversity recruitment in the marketplace and the development offerings they have for our internal employees and consultants. See below for a list of current strategic partners:
- BEYA – Black Engineer of the Year Awards
- SHPE – Society of Hispanic Professional Engineers
- Women of Color Stem Conference
- Linkage’s Women in Leadership Institute
- Girlstart
- SAE Foundation
- SMASH
- National Urban League
- SASE – Society of Asian Scientists and Engineers
Allegis Group Foundation
The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.
Check out our Instagram and LinkedIn to see what it’s like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices
#actalentinternal #LI-Onsite
