Actalent Corporate has an immediate opening for an Onboarding Associate at our Tempe, AZ Corporate office!
Schedule:
- Internal | Permanent
- Full Time | Monday - Friday | 8:00 AM - 5:00 PM
- Hybrid | 4 days in-office, 1 day remote
Compensation / Benefits:
- Hourly Rate: $21.63 per hr ($45,000 annually)
- Bonus Potential: $333 monthly (up to $4,000 annually)
- Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days + 6 Holidays), Profit Sharing, etc.
Job Summary
The Onboarding Operations Associate is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior post-offer screening support as well as on-boarding and off-boarding support.
Key Responsibilities
Candidate process and pre-start documents
- Provide world class customer service in every interaction to ensure a quality candidate experience Receive and review onboarding trigger (New hire Employee Status Forms and/or other forms)
- Effectively leverage technology to manage all pre-employment screening requirements and communicate with local field office Business Support Associate as needed to proceed with talent onboarding process.
- Ensure all potential contract employees adhere to pre-employment screen guidelines and are removed from the process if they are not compliant
- Enter and manage background, drug testing and medical screening process for contractors
- Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner
- Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients
- Provide pre-employment documents and screen requirements to the consultant for review and signature
Client requirements management
- Ensure client pre-employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.
- Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start
Candidate data and lifecycle management
- Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments.
- Manage client requirements for the onboarding packet (e.g. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until consultant is cleared to start
- Candidate data and lifecycle management
- Ensure accurate and timely entry of new hire data, onboarding process updates, and all other required documentation within the onboarding and compliance process
- Document all candidate/contractor touchpoints and communicate updates in a timely manner
Compliance and issue resolution
- Support issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups with a goal of ensuring customer satisfaction and timeliness
Competencies
- Ability to prioritize, organize, problem solve and meet deadlines and goals
- Ability to communicate effectively and provide follow up
- Capability of working in a team oriented environment that is fair, open and honest
- Thorough knowledge of business policies and human resource practices
- Excellent written/oral communication and interpersonal skills
- Strong decision making ability
- Integrity and ability to maintain confidentiality and personal credibility
- Ability to tackle complex issues and develop innovative, practical solutions
- Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
- Understanding how information impacts the operating company and how data will be used to support operating company decisions
- Action and detail oriented; able to prioritize while handling multiple tasks
Qualifications
- 2 + years' experience in a customer service related position
- Associates degree or two years of applicable experience in customer service
- BA/BS degree in Human Resources, Business, and Accounting preferred
Personal Attributes
- Natural team player
- Confidential and diplomatic
- Self-starter/initiator
- Critical thinker
- Seeks growth and self-improvement
- Flexible
- Resilient/composed
- Self-aware
- Ability to prioritize, organize, problem solve and meet deadlines and goals
- Ability to communicate effectively and provide follow up
- Ability to build strong partnerships with all internal customers, both in their own office and from a distance
- Understanding how information impacts the operating company and how data will be used to support operating company decisions
- Action and detail oriented; able to prioritize while handling multiple tasks
About Actalent
With global headquarters outside of Baltimore, MD, Actalent has an existing network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the Fortune 500. We give clients access to specialized experts that drive scale, innovation, and speed to market, supporting engineering and science initiatives that advance how companies serve the world.
Our Aston Carter brand provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
Our Culture
Actalent is an equal opportunity employer. We are committed to creating and fostering an inclusive environment for all employees. We encourage all employees to bring their most authentic selves to work. To achieve these goals, we offer a range of community groups and service opportunities for all employees.
Allegis Group Foundation
The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program.
We form strategic alliances with national organizations for the contributions they make to the communities we serve, their ability to help our organization make an impact in the marketplace, and the development offerings they have for our internal employees and consultants.
Check out our Instagram and LinkedIn to see what it’s like to be part of our team: instagram.com/weareactalent | https://www.linkedin.com/company/actalentservices
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